VACANCIES
Please specify the job you are applying for in your email subject line and please send CV's to
Vacancy: Experienced Call Centre Manager
Location: Krugersdorp
Salary: Market Related
Position: Full-Time
We are seeking an experienced Call Centre Manager with a proven track record of leading high-performance teams within a target-driven environment. The ideal candidate must have the ability to motivate staff, achieve KPIs, and drive overall operational success.
Requirements:
Minimum 5 years’ experience in call centre management
Strong leadership skills with the ability to motivate, coach, and drive a team
Ability to hire, train, and develop staff
Proven experience in meeting and exceeding KPIs, sales targets, and operational goals
Excellent communication, planning, and organisational skills
Strong problem-solving abilities and ability to work under pressure
Experience in performance management and process improvement
Responsibilities:
Lead and manage the daily operations of the call centre
Drive team performance to ensure targets and KPIs are consistently met
Recruit, onboard, and train call centre agents
Implement strategies to improve productivity, quality, and customer satisfaction
Monitor performance metrics and prepare management reports
Motivate and support staff to maintain a positive and results-driven environment
Ensure compliance with company policies and procedures
How to Apply:
Please send your CV to recruitment@totaltrack.co.za
with the subject line
“Call Centre Manager Application.”
Vacancy: Call Centre Agents – Krugersdorp
Location: Krugersdorp
Salary: Market Related / Performance-Based
Position: Full-Time
We are looking for experienced Call Centre Agents with strong cold-calling and customer service abilities. If you are target-driven, motivated, and confident on the phone, we want to hear from you!
Requirements:
Minimum 2 years’ cold-calling experience
Current experience in a sales or cold-calling environment (non-negotiable)
Strong ability to reach daily, weekly, and monthly targets
Excellent telephone etiquette and professional communication skills
Strong customer care skills and the ability to build rapport quickly
Motivated, reliable, and able to work in a fast-paced environment
Ability to handle objections and close deals effectively
Responsibilities:
Make outbound cold calls to potential clients
Promote and sell our tracking solutions
Meet and exceed set sales targets and KPIs
Maintain accurate customer records and follow-up notes
Provide excellent customer care and service at all times
Work collaboratively with the team and contribute to a positive environment
How to Apply:
Send your CV to Recruitment@totaltrack.co.za
SUBJECT LINE:
“Call Centre Agent – Krugersdorp.”